| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Drake Draconis
Shadow Cadre
   |
Posted - 2009.08.06 01:33:00 -
[1]
Edited by: Drake Draconis on 06/08/2009 01:33:48
Surprise surprise... here I was thinking this thread and the one before this was stupid... emo rage...nothing but a waste of time.
I've never had a problem... until recently.
About 2 weeks ago I had a strange skill queue glitch on me.... I didn't notice because I was just pew pew pew'ing and then I saw it frozen on completing a skill for an hour.
So I report it... and they say I lost 58 to 59 minutes of training (big wup right?).
So I go.. ok... uh.. that's not good.. can I have it back?
They say yes... I say sure.. put it there (points to skill queue)
nope.. won't work there.
I say.. put it there then (points at skill list)
OH we can't do that.. has to be in a skill with exactly same amount of time you lost and must not be training and most not be in the queue.
I just lost it there and said frak it... told them they can keep it and flunked the rating.
Whats happened to the stellar GM service people? Seriously?
Sorry... but my pitchfork is gonna get added to this stack.
Here here!
PS: Seriously.. its just a measily 59 minutes and they couldn't shove it into a skill at random or nudge along my queue? WTH?!
=========================
CEO of Shadow Cadre
http://www.shadowcadre.com
========================= |
Drake Draconis
Minmatar
Shadow Cadre
|
Posted - 2009.08.11 14:35:00 -
[2]
 Originally by: Indigo Dean
Edited by: Indigo Dean on 11/08/2009 14:27:19
During my university years I have worked for AOL's internal collection dept. Training and management directives called for us to scam, lie, cheat, lie some more, and cash the customers' credit cards for the entire outstanding balance.
Even with this knowledge and experience, I believe that CCP's customer service is way worse than AOL's.
At least we took the time to listen to those poor guys on the other end of the phone.
I can say that the best way to go around this is lodging some complaints with the Better Business Bureau, or even starting talks with players who feel they have been unlawfully treated by this service provider with the final goal of filing a class action lawsuit against them.
Most large companies, and especially service providers, do not give a rat's ass about the customers paying for their cars, mortgages, food and what-not. Individually, we pay a small amount, but collectively we make up for their entire profit margin.
The only inconvenience here is that a lot of people don't have the time or simply think the legal approach to this is not worth it. My advice is never let a company get away with bullying you. Your money fills their pockets. Maybe it's time for their money to fill yours, as moral damages.
Seek legal counsel today and sue them for everything they've got!
That's all good and fine...and good sense no less...but you got a couple of problems.
1: No ones going to sue over a damn video game.
2: CCP is based out of Iceland... not the USA... while they may conduct business here.. they are internationally based.. somehow turning them into the BBB... is childish at best.
The only way your going to get results is 1 of 2 ways.
You quit the game taking away there money... or you complain about it until they can't take it anymore or they do something about it.
Now if this was a different situation such as a service like power or water... or food....something a little more critical... it would be different.
=========================
CEO of Shadow Cadre
http://www.shadowcadre.com
========================= |
Drake Draconis
Minmatar
Shadow Cadre
|
Posted - 2009.08.11 15:16:00 -
[3]
Originally by: Indigo Dean
Actually the BBB would redirect you to http://www.econsumer.gov/ .
I'm afraid that this exact approach, i.e. "it's a video game", is their best instrument, and their most trusted safety net under which such abuse and bad service providing is made possible. By us.
If you won't stand up for your own rights, who would you like to do it for you? The CSM? Let's get real. Unless it involves them losing money in court, or damaging their reputation, they won't move a finger unless they want to.
As always, it's -your- call.
Rights to what? To play a video game in a fictional environment?
I'm paying for a service much like a magazine.... its nothing more than that
Oh sure I've put a lot of time into it... but I seriously doubt anyone is going to cry over that.
Again... there's a problem... but suggesting these courses of action is utterly ridiculous.
I Stand by my reasoning.... you want to get there attention? Complain or leave... asking a lawyer to sue them for losing your ship is a bit far fetched don't ya think?
CCP let alone the EULA did not guarantee certain things such as same day tech support... the whole basis of your said opinion hinges on rights that you "Assume" to be present to begin with.. hate to break it to you pal.... but you don't have any rights...
As far as anyone is concerned.... CCP can do whatever the #### the want when they see fit to do so.
They could be ignoring us right now... and it wont change a damn thing.
So either you have faith in the CSM that will do there job... or you walk away.
If you wan't to sue them for a video game.. be my guest... let me know how that works out for yah.
=========================
CEO of Shadow Cadre
http://www.shadowcadre.com
========================= |
Drake Draconis
Minmatar
Shadow Cadre
|
Posted - 2009.08.11 19:18:00 -
[4]
Originally by: Indigo Dean
emo-rant
Yeah... I choose to shake my head and worry about more important matters.. like real life.
Not internet ships.
=========================
CEO of Shadow Cadre
http://www.shadowcadre.com
========================= |
| |
|